Frequently Asked Questions

• Why should I register?
• How do I register and does it cost anything?
• What if I forgot my user id and/or password?
• Are the courses approved?
• Does my state accept online CEU hours? Can I do all of them online?
• Is a contact hour (CH) and a continuing education unit (CEU) the same thing?
• Is it safe to use my credit card online?
• What if I don't want to pay by credit card?
• Can I do the courses by mail?
• Do you offer group rates?
• What if I get logged off in the middle of a test?
• Can I print out the course for reading offline?
• Can I retake the test free if I don't pass on the first try?
• How do I get my certificate and how long does it take?
• Can I take the same course two years in a row?
• What time zone is used when posting the course results?
• How can I contact Provider Management Educational Services?

Q. Why should I register?

A. Registration allows you to access enhanced functionality such as our Curriculum Planner, course transcripts, etc.

Q. How do I register and does it cost anything?

A. Registration is free and all you have to do is fill out the registration form displayed on the registration page.

Q. What if I forgot my user id and/or password?

A. Your user id is the primary contact email address entered when you registered. If you've forgotten your user id, or the email account is no longer active, you may select the "Forgot User ID?" link, and you will be prompted with a challenge question selected or entered during registration. You will then need to type in the answering response, which is verified against the information entered during registration.

If you've forgotten your password, select the "Forgot Password?" link and enter your registered user id. Your password will be emailed to you.

If you still need help with your user id and/or password, you can call us at 1.800.352.3689 or email us at webmaster@ceusite.com.

Q. Are the courses approved?

A. All of our CEU courses are approved by the National Association of Boards of Examiners of Long Term Care Administrators (NAB). We also have a number of state specific course approvals. All approvals by course can be found in the Approval column on the courses listing. For additional approval information see the "Accreditation" page.

Q. Does my state accept online contact hours? Can I do all of them online?

A. Each state differs in CE requirements and the allowable online amount. Please check with your state board for more information.

Q. Is a contact hour (CH) and a continuing education unit (CEU) the same thing?

A. Yes, one contact hour equal one CEU. States or facilities may list their requirements in contact hours, and our courses are approved for CEU's.

Q. Is it safe to use my credit card online?

A. Yes. We utilize data encryption, called secure socket layer (or SSL), to protect your personal information. All credit card information is encrypted when entered and decrypted when it arrives for all personal data sent between computers.

Q. What if I don't want to pay by credit card?

A. You may call us at 1.800.352.3689 to arrange other methods of payment.

Q. Can I do the courses by mail?

A. Call us at 1.800.352.3689 and we will provide information regarding courses by mail.

Q. Do you offer group rates?

A. Please contact us for more information.

Q. What if I get logged off in the middle of a test?

A. If you lose your internet connection during a test, you will need to reselect the test and begin again. Answers are not saved until you click the submit button at the end of the test.

Q. Can I print out the course for reading offline?

A. Yes. Just click the print button in your browser while viewing either the course or test. You may read the material and then sign on online to answer the test and submit the answers.

Q. Can I retake the test if I don't pass on the first try?

A. You may retake the test as often as necessary at no added cost.

Q. How do I get my certificate and how long does it take?

A. You may generate your own certificate online to be printed at your location.

Q. Can I take the same course two years in a row?

A. No. Since many states do not offer credit hours for the same course two years in a row, you should only submit the course every other year.

Q. What time zone is used when posting the course results?

A. PMES uses Pacific Time for all timestamps, therefore all test scores are recorded at that time.

Q. How can I contact Provider Management Educational Services?

A. You may call us at 1.800.352.3689, email us at webmaster@ceusite.com, or mail us at:

For questions or comments, email us at webmaster@ceusite.com.